“What you always do before you make a decision is consult. The best public policy is made when you are listening to people who are going to be impacted. Then, once a policy is determined, you call on them to help you sell it.”
— Elizabeth Dole

Frequently Asked Questions

Bookings
1. How do I register to attend an event?

To book online, first find the event you are interested in attending from our list of events, click on ‘Register your Place’  and follow the steps.

You will receive an email confirmation of your delegate booking usually within one working day.

2. How much does it cost to attend?

The cost to attend our events depends on the organization you are affiliated with, the type of event that you wish to attend and the number of delegates attending. 

Our Symposiums cost:

ATTENDEE FEES Federal Government Departments and Executive Agencies State-Wide / City Government Departments, Law Enforcement & Fire Agencies, Healthcare Professional, Universities, National / State-Wide Charities Supported Rate for NGOs,  Voluntary & Community Organisations
1 Place

$495 $395 $295
2+ Places
(price per person)
$445 per attendee $345 per attendee $245 per attendee

 

Sometimes we have an “early booking rate” available, please contact bookings@publicpolicyexchange.com for more information. 

Are there discounts available for events?

As a general rule we offer competitive prices and do not offer discounts. We do however consider discounts in certain circumstances.
Please call us on (424) 252-4716 to discuss your requirements further as this is decided on a case-by-case basis.

3. What's the Registration Policy?

Registration Policy

Due to limited spaces, when you register to attend an event you are paying us to reserve a space for you similar to purchasing an airline or train ticket in advance to ensure you have a seat. You can pay by wire (ETF /ACH) transfer, check or credit card upon our completion of the registration process.

Please Note: "When completing the online event registration via the website or by completing and sending in the signed event registration form, this constitutes a legally binding contract, the purchaser is liable for full payment of the delegate fees".

4. Event Terms & Conditions

Event - Terms & Conditions

When completing the online booking form, which constitutes a legally binding contract, the purchaser is liable for full payment of the delegate fees.

Full payment must be received prior to attendance.

For Full Terms and Conditions: www.publicpolicyexchange.com/terms-and-conditions

Substitutions

If you are unable to attend an event you have registered for, we accept a substitute delegate(s) to attend in your place.

How to notify us of "Substitutions"

Please email corrections.onlinereg@publicpolicyexchange.com with your booking reference number in the subject field.

Transfer Requests

If a delegate is unable to attend the event and no suitable substitute can be found, in some circumstances you may be allowed to transfer your reservation to a later event.

How to notify us of "Transfer Requests"

To do this please call the Events Team on (424) 252-4716 and/or email onlinereg@publicpolicyexchange.com quoting the booking reference number in the subject field.

Payments

Payment is required on "Receipt of Invoice".

Invoices will be sent out shortly after completion of registration.

If payment is made via a credit card, we will send a credit card receipt shortly following the transaction.

Special Requirements

Please indicate on the registration form if there are any special dietary and/or access requirements for the delegates.  We will endeavour to accommodate all requests where possible.  Please contact us to discuss any issues directly.

Event Alterations

Public Policy Exchange reserves the right to alter the program without notice including the substitution, alteration or cancellation of speakers and/or topics and/or the alteration of the dates of the event. Public Policy Exchange is not responsible for any loss or damage as a result of substitution, alternation, postponement or cancellation of an event.

In the event that Public Policy Exchange cancels an event for any reason, you will receive a credit for 100% of the registration fee paid. You may use this credit for another Public Policy Exchange event to be mutually agreed with Public Policy Exchange, which must occur within one year from the date of cancellation, unless otherwise notified.

CANCELLATION POLICY

This policy is effective from April 1st, 2017

To receive a refund, all cancellations must be in writing and must be received by emailing bookings@publicpolicyexchange.com according to the following schedule:

  • Cancellations received more than 30 days prior to the event date, will be subject to $150 administration charge per place .
  • Cancellations received less than 30 days prior to the date of the event, the full fee is payable; However, a substitute may be sent.
  • Cancellations after the conclusion of the event are non-refundable.
  • Substitutions are encouraged but must be from within the same organization, please see above
  • “No Shows” are non-refundable.

NB: Please email bookings@publicpolicyexchange.com quoting the booking reference number in the subject field or call the Events Care Team on (424) 252-4716

 

Payment
1. When Should I Pay?

"All Payments are due upon completion of registration - All trainings and events should be paid for upon registration. All payments must be settled and received prior to attendance".
2. How can I pay the attendee fee?

You can pay the delegate attendee fee in the following ways:

Credit Card
This is our preferred method of payment.

* We accept credit  / debit cards - Currently VISA and MasterCards.  American Express will be coming soon
* Your credit card statement will show charges from us as 'International Centre for Parliamentary Studies'
* If payment is made via a credit /bank card, we will send a credit card receipt shortly following the transaction.

If you prefer to pay over the phone, please call our payments team on (424) 252-4716 (credit card payment queries only). You will speak to someone from the Accounts Team who will help you to make a fast and secure payment. 

Online
If you register online, you can pay via credit or debit card using our Sage Pay® system (Copyright © 2017 Sage Pay) or you may chose to pay by invoice.
Invoices will be sent out shortly after completion of registration


Wire EFT/ACH
Balances are due upon receipt and must be received prior to the event. 
EFT/ACH is not available to individuals or foreign registrants.
We do not accept checks or EFT from non-US banks, and all payments must be made in USD ($).


The details to make a EFT/ACH transfer, these details are given on the invoice.

Check
Please make all checks payable to “Public Policy Exchange” and send by registered mail to:

Public Policy Exchange
401 Wilshire Blvd,
12th Floor,
Santa Monica, CA 90401
United States


These details are also listed at the bottom of your invoice.

3. What to do if I can't attend the upcoming event?

Once you have paid the registration fee(s), if for any reason, you are unable to attend a Public Policy Exchange event, we will assist you in the booking of a replacement delegate. If you are unable to find someone to attend on your behalf, Public Policy Exchange will provide the option using your paid credit towards attending a future event of your choice (up to the same value) within 12 months from the orginal event date.

How to notify us of replacements or non-attendance

To do this please email bookings@publicpolicyexchange.com quoting the booking reference number in the subject field or call the Events Care Team on (424) 252-4716.

CANCELLATION POLICY
This policy is effective from April 1st, 2017

To receive a refund, all cancellations must be sent in writing to bookings@publicpolicyexchange.com and must be received according to the following schedule:

* Cancellations received more than 30 days prior to the event date, will be subject to $150 administration charge per place

* Cancellations received less than 30 days prior to the date of the event, the full fee is payable; However, a substitute may be sent

* Cancellations after the conclusion of the event are non-refundable.

* Substitutions are encouraged but must be from within the same organization, please see above

* “No Shows” are non-refundable.


NB: Please email bookings@publicpolicyexchange.com quoting the booking reference number in the subject field or call the Events Care Team on (424) 252-4716

Pre-Event Information
1. When will I receive confirmation of my booking, my invoice and the joining instructions?

You will receive confirmation of your booking via email within one business day from ebookings@publicpolicyexchange.com

If you have selected to receive an invoice, your invoice will be sent out to you via email within two business days from ebookings@publicpolicyexchange.com

The and the schedule of the day will be sent out to you ten business days prior to the event. Your joining instructions will include details of the venue, directions and the key timings of the day. You will then be sent a reminder email two days prior to the event.
Please look out for emails from instructions@publicpolicyexchange.com

If you have not received the necessary documentation, please contact us at info@publicpolicyexchange.com or call us on (424) 252-4716.

2. Is it possible to change the delegate name booked to attend an event?

Yes. Please send us an email to bookings@publicpolicyexchange.com with the new delegate’s name, job title, email address and any special requirements they may have, and we will make all the necessary changes. Please remember that if you make a change only a few days before the event, we might not be able to change the name in our printed materials.

3. I am booked to attend an event, where can I find the venue information?

Once a venue is confirmed it is added to the event page. All details will also be sent to the delegate in their Joining Instructions.

If you are unsure where the event is being held and need to plan your travel please contact bookings@publicpolicyexchange.com or call us on (424) 252-4716 .

Post-Event Information
1. I have recently attended a Public Policy Exchange event, when will I be able to access the presentational slides?

We aim to send you an email regarding the speakers’ presentations within seven business days of the conference. The email will contain a link and password to a protected portion of our website where PDF versions of the speaker presentations are uploaded for you to access.

The email will be sent from instructions@publicpolicyexchange.com so please add it to your exclusions list to ensure it does not reach your spam folder".

2. I am having difficulty accessing the presentational slides for an event I have recently attended.

Please send us an email at bookings@publicpolicyexchange.com and we will help you to access the presentations as soon as possible.

3. Can I get a Certificate of Attendance?

Yes you can!
Please email bookings@publicpolicyexchange.com specifying which one of our events you attended with the your booking / registration reference and we will send it over to you as email soon as possible.

Other
1. I can’t make it to an event, but I would like to receive the supporting documents. Is this possible?

The supporting materials are available for most of our events for $150. To purchase the material, in PDF format, please click this link for the order form, then complete and return the form to bookings@publicpolicyexchange.com

2. I have specical requirements / venue information

To enquire as to any of the below, please email us on bookings@publicpolicyexchange.com or call the the Events Care Team on (424) 252-4716

Q: Are your venues wheelchair accessible?
A: Ensuring all our venues are fully accessible to all delegates is important to us. If you have any access requirements, please state the nature of the access requirement(s) when booking.

Q: Do you cater for special dietary requirements?
A: We work with our venues to ensure all our delegates receive appropriate catering. If you have specific dietary requirements, please state the nature of the requirement(s) when booking

Q: Is Wi-Fi available on the day?
A: Most of our venues will have free Wi-Fi available; however, there are some instances where you may have to an access fee.

Q: Is parking available at the venue?
A: To be confirmed when venues are chosen and

Q: Do you provide lunch and refreshments?
A: All our events include lunch and light refreshments during coffee breaks




3. I am on your mailing list, how can I change or remove my contact details?

Please send an email to bookings@publicpolicyexchange.com stating that you would like your details removed from our mailing list or what you would like your details to be changed to.

4. I still need help!

Please call (424) 252-4716 and a member of our team will be happy to help you. 

Sponsorship and Exhibition Opportunities

If you’re interested in promoting your company, products and/or services at our events, please click here to enter your details and we will contact you directly. Alternatively, please call
(424) 252-4716 for more information.

How to Book

(424) 252-4716
bookings.at.publicpolicyexchange.com